Welcome to e-Rewards'® Frequently Asked Questions page. Below you will find answers to some of the most commonly questions asked by our Members and visitors to the e-Rewards website. To view the questions and answers, simply click on the [ ► ] next to the category.
If you can't find the answer to your question here, please contact Member Services, and we will be happy to assist you.
A.Joining e-Rewards is FREE and by invitation only. Our Sponsors send invitations to their customers inviting them to join the program. If you've provided your e-mail address to one of our Sponsor companies, you could receive an invitation to join e-Rewards.
Q. Who is eligible to join e-Rewards?
A.e-Rewards is open to anyone over the age of 13 who has an e-mail address and is a legal resident of the United States.
Q. How much does it cost to participate in e-Rewards?
A.There's absolutely no cost to join and participate in e-Rewards. In fact, we reward you for your time when you respond to our e-mail.
Q. Where can I find the e-Rewards Member Agreement?
Q. Can I complete my enrollment survey at a later time?
A.Yes. You will have 30 days after enrolling to complete the enrollment survey. Simply log into the e-Rewards website using your e-mail address and e-Rewards password, and you will be provided with a link on your Member home page to complete the enrollment survey.
Q. How do I earn e-Rewards Currency?
A.You'll earn e-Rewards Currency just for sharing your opinions. You'll also shape the development of new products and services when you participate in an e-Rewards Survey. Surveys are easy to complete and we think you'll find them fun and interesting.
Q. How soon can I start redeeming my e-Rewards Currency?
A.You may redeem your e-Rewards Currency as soon as you accumulate enough to qualify for the Reward you desire.
Q. May I transfer or sell my e-Rewards Currency to another
individual or combine e-Rewards Currency from different
accounts to reach higher Reward levels?
A.Your e-Rewards Currency has no cash value and may not be transferred, bartered, sold or combined with any other e-Rewards account. You are limited to one e-Rewards account per individual. Please see our Member Agreement for details.
Q. How do I cancel my membership?
A.To cancel your membership, log into the e-Rewards website. Click on the "My Account" tab and select "Cancel Membership". Complete and submit the online form to cancel your membership.
IMPORTANT: Once you have cancelled your membership, your account will be closed and cannot be reactivated at a later date.
Q. Can I stop getting e-mails from e-Rewards without
cancelling my membership?
A.To request that e-Rewards discontinue sending you e-mails without cancelling your membership, click on the "Unsubscribe" link found at the bottom of e-mail communications from e-Rewards. To resume receiving e-mail from e-Rewards, please contact Member Services.
Q. How do I log into the Member website?
A.Simply visit the e-Rewards website, select your country/language, enter the e-mail address you used to join the program along with your e-Rewards password in the Member Login fields and click "Log In".
If you have enabled cookies on your browser, you will be directed to a personalized page when you visit the e-Rewards website. You will be prompted to log in when you attempt to access your account information or redeem e-Rewards Currency.
Q. How do I update my contact information, including my
name, e-mail or mailing address?
A.To update your contact information, including your name, e-mail address, mailing address and/or phone number, log into the e-Rewards website, click on the "My Account" tab at the top of the page. Choose "Contact Information", and follow the instructions provided.
Q. How do I know how much e-Rewards Currency I
A.To check your account balance and see how much e-Rewards Currency you have earned, log into the e-Rewards website, click on the "My Account" tab at the top of the page. Choose "Review Account Statement", and follow the instructions provided.
Q. How do I change my e-Rewards password?
A.To change your e-Rewards password, log into the e-Rewards website using your e-mail address and current password. Click on the "My Account" tab at the top of the page, choose "Change Password" and follow the instructions provided.
Q. How do I update my profile?
A.To update your Member profile, log into the e-Rewards website using your e-mail address and e-Rewards password, and then click on the "Log In" button to access your account. Click on the "My Profile" tab at the top of the page to access your profile information.
Q. How do I redeem e-Rewards Currency?
A.With the e-Rewards Currency you earn, you can redeem valuable Rewards on our Reward chart. To view the Reward chart, simply click on the "Rewards" tab at the top of your Member account page. You'll need to log in to review the terms and conditions of each Reward and make a redemption. Once you select a Reward to redeem, you'll be asked to re-enter your e-Rewards password and confirm your choice.
IMPORTANT: Prior to making your selection, please review all terms and conditions associated with a particular Reward. Your account balance will be verified then debited, and your Reward will be on its way.
Q. Why haven't I received my Reward?
A.e-Rewards sends most redemption certificates to the e-mail address in your Member profile. If you don't receive your certificate within 30 minutes, check to make sure the e-mail wasn't mislabeled as Spam and redirected to your bulk mail folder. If you have changed your e-mail address, please update your contact information and contact Member Services to re-issue your certificate.
IMPORTANT: For Rewards that are fulfilled through the postal service, please allow 4-6 weeks for delivery.
Q. Why haven't I received my gift card?
A.e-Rewards sends most gift cards out within 4-6 weeks of redemption. Please allow 30 calendar days for your gift card to arrive in the mail. If it has been more than 30 days since you redeemed for your gift card, please contact Member Services.
Q. Why haven't I received the first issue of my magazine subscription?
A.Most magazine subscriptions will start to arrive at your mailing address within 4-8 weeks after redemption. However, some subscriptions take a little longer to fulfill. Please allow 8-12 weeks for your first issue to arrive in the mail. If it has been more than 12 weeks since you redeemed for your subscription, please contact Member Services.
Q. Why do you ask me the same questions in different
surveys? If I answered it once, shouldn't you already
have that information?
A.Personal demographic and profile data regarding our Members is only shared with our Partners and Clients on a singular summary or aggregate basis. These data formats describe the profile and demographics data of an e-Rewards Member, or group of Members, without specifically identifying an individual Member. Therefore, when our research clients want this data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.
Q. How will I recognize an e-mail from e-Rewards?
A.e-Rewards e-mail is sent from e-Rewards and includes "@e-Rewards.net" in the "from" e-mail address. Member Services communications are sent from e-Rewards and include "@e-Rewards.com" in the "from" e-mail address. If you are not sure that the e-mail you received is from e-Rewards, contact Member Services.
Q. How much e-mail will I receive from e-Rewards?
A.When you enroll, you set your participation level by telling us the number of earning opportunities you prefer to receive each week. The actual number of e-mails you receive each week depends on your participation level as well as the availability of surveys we have each week that match your interests. The more we know about you, the more survey invitations we'll be able to provide to you.
Q. How can I confirm that I've earned e-Rewards Currency
for responding to a specific survey invitation?
A.Your online account statement includes a detailed list of the e-Rewards Currency that you've earned. Simply log into the e-Rewards website, click on the "My Account" tab at the top of the page and select "Review Account Statement".
Q. How long does it take for e-Rewards Currency to be
deposited into my account after I complete a survey?
A.In most instances, your account is credited as soon as you complete an e-Rewards Survey. Occasionally, it may take 7-10 days for the credit to be posted to your account.
Q. What should I do if I am unable to use the link in the
survey invitation e-mail?
A.We do our best to ensure that e-Rewards survey links appear on a single line in most e-mail providers. However, if the link continues onto a second line, you may need to copy and paste the ENTIRE link into your browser navigation window.
NOTE: You can also participate in surveys from your Member home page on the e-Rewards website.
Q. Where can I find information about e-Rewards'
A.Absolutely not. e-Rewards is firmly committed to protecting your privacy. We promise that we will never willfully sell, trade, rent, disclose, or make available your identity, e-mail address, phone number, or home address to any outside third party without receiving your authorization to do so, or unless we are required to do so by a court decision or by a public authority.
Q. Why am I not receiving e-mail from e-Rewards?
A.e-Rewards only sends e-mail to Members with confirmed e-mail addresses. If you recently joined e-Rewards and have never received an e-mail from us, your e-mail address may not be confirmed. Check your inbox and Bulk/Spam folders for your confirmation e-mail you received from e-Rewards. Follow the instructions provided in the e-mail to confirm your e-mail address.
If you have confirmed your e-mail address or have previously received e-mail from e-Rewards, it is possible that your ISP uses Spam filtering software that is causing e-mail from e-Rewards to be mistakenly identified as Spam and not delivered to your inbox. To ensure that e-Rewards e-mail isn't confused with Spam, add the following e-mail addresses to your address book and list of Trusted Senders.
If you joined e-Rewards using your work e-mail account, you may also need to provide this list of e-mail addresses to your company's e-mail administrator.
Q. Can I use your site with cookies disabled?
A.Unfortunately not. To log in as an e-Rewards Member, the cookies feature must be enabled on your browser.
Q. What if I have enabled cookies and I am still unable to log in?
A.When logging in as a Member, please ensure that you are using the correct e-mail address and e-Rewards password. If you have misplaced your password, or you need a new password, please click here.
If, after receiving your new password, you are still unable to log in, you may need to clear your cache and delete temporary files. Another possibility is that you may be using a filtering and blocking software program that is not allowing cookies to be placed on your computer. Lastly, your computer may be behind a firewall or proxy server that prevents cookie transmission. This is commonly found in a corporate environment. So, regardless of how your browser is set, cookies won't be sent or received by your browser.
Q. If I have received a password error message, what should I do?
A.When logging in as a Member, please ensure that you are using the correct e-mail address and e-Rewards password. If the password you are using does not work, you may request a new one by clicking here.
Q. What if I have received a "Page Not Found" error?
A.We have a rigorous and thorough testing process to ensure that you can access all links and website pages. We apologize if you happen to receive such an error while using our website. Please report it in as much detail as possible to Member Services.
Q. What type of Web browser works best when visiting e-Rewards?
A.Our website works best with the following browsers: Internet Explorer version 6.0 or higher, Firefox version 3.6 or higher; Chrome and AOL. To access data securely and to fully participate in the e-Rewards program, please be sure that both the session and permanent cookies are enabled.